VAL DE FENSCH TOURISM

The team is proud to accompany you every day in your research for animations, events, visits in the beautiful valley that is the one of Fensch 

 

THE COMMITMENT OF VAL DE FENSCH TOURISM

 

We promise to:

  • Provide you with an easy-to-access welcome desk and information area.
  • Make visiting our region easier.
  • Provide you with facilities to sit down and rest your feet.
  • Provide free information on things to see and do locally.
  • Display information on our opening hours in at least two foreign languages.
  • Give you free Wi-Fi access.
  • Stay open at least 305 days a year including Saturdays and Sundays in high season or during major events.
  • Reply to your emails and letters throughout the year.
  • Ensure you are met with a warm welcome throughout the year by a member of staff who speaks at least two languages other than French.
  • Provide paper copies of sight-seeing maps and guides.
  • Give you access to a dedicated website available to browse in three languages and on connected devices.
  • Share tourism information (translated into at least two languages other than French) both online and in hard copies:
    • listed holiday accommodation including at a bare minimum the name of the establishment, address, email address, website link, phone numbers and ranking;
    • monuments, cultural and natural sites of interest and leisure facilities, potentially including pricing, opening hours and periods, website links and contact details;
    • events and activities;
    • emergency phone numbers.
  • Update tourism information on an annual basis.
  • Display emergency phone numbers on the outside of the building.
  • Provide information on all relevant sight-seeing opportunities for all types of client.
  • Allow visitors to check availability for listed accommodation options.
  • Handle your complaints and check you are satisfied.
  • Offer sight-seeing and tourism information adapted to new IT and communication technologies (social media, mobiles, GPS, etc.).
  • Comply with norms and standards set by [certification] or [brand].
  • Put you in touch with a holiday advisor for your trip.
  • Ensure information concerning local tourism offers is current and accurate.